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Get Cocky Frequently Asked Questions
Is it safe to use my credit card on-line?
Absolutely! All Get Cocky transactions are completed on a secure server. This secure server encrypts your personal information to make on-line credit card usage as reliable and safe as it is in a normal business environment.
What if a product is sold out?
At Get Cocky, we attempt to ensure that only available products can be added to your on-line shopping cart. Nevertheless, some products may become unavailable shortly after your order has been placed due to an increased interest at certain times of the year. When this happens, you will be notified via e-mail that your product is on backorder or is sold out and no longer available; therefore, it is important that you include a valid e-mail when ordering.
Can I send Get Cocky an email?
Need to make a return or exchange?
Get Cocky accepts any return for any reason as long as the gear is in its original condition and original packaging and is returned within 30 days of purchase with a receipt. Check out our Returns section for more specific information about returns.
Will I get a receipt with a confirmation after I’ve placed my order?
After your order is place you will get a confirmation e-mail that will confirm Get Cocky has received your order and provide you with your order number. After your order is shipped, you will be provided information on your order, including item description(s), quantity, and date shipped.
What are my payment choices? When will you charge my credit card?
We are happy to accept MasterCard, Visa and Discover, and American Express. Sorry, we don’t accept C.O.D. orders. We’ll go ahead and charge your credit card once your order is shipped. Please make sure that the billing address you provide is the same one as the billing address that your credit card company has on file, or your order cannot be processed.
Where do I ship my returned items for refund or exchange?
To send back merchandise for a return or exchange, please package it securely and ship it to Get Cocky, 1510 Highway 74 North, Suite 207, Tyrone, GA 30290 with some sort of Delivery Confirmation. Simply enclose the packing slip that was sent with the original shipment.
What is a back-order?
When you order an item and it’s out of stock, we’ll ship it to you as soon as possible. Please note, though, if you place an order Next Day Air or 2nd Day Air and we have to do a split shipment because some items are back-ordered.
How will my order be shipped? Can I get express shipping? How much does it cost?
We use UPS as our primary method of shipping but also use the United States Post Office depending on who we feel can be the most cost efficient and time efficient for your order and based on the insurability of your order. We follow UPS's policy on delivery times and their policy on refunds regarding shipping charges. We do offer express shipping by UPS. UPS offers Saturday deliver, however, it's an additional $20 on top of the Next Day Delivery charge. Please only use street addresses when placing orders, as UPS does not deliver to P.O. Boxes. Alaska and Hawaii shipments can only be sent by air, 2nd Day Air or Next Day Air.
When will my products be shipped?
While our goal is to have the order shipped from our warehouses within 24 hours of receiving your order, when everyone is excited about JSU, ex.: the start of the season, Christmas season, Bowl Games, Championships, it may take up to 3 days to process orders with ground service. Every attempt is made to ship Next Day Air and 2nd Day Air orders within 3 days. Weekends, holidays and unusually high order volume periods can sometimes put a kink in the shipping process and cause slight delays. We’ll go ahead and e-mail a tracking number to you once your order has been shipped. Your credit card is not charged until we ship the items. Please do not contact the shipping department about the status of orders placed within the past few weeks, as they are very busy trying to process orders. You will receive a confirmation notice once the order has been shipped.
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